Patient Experience and Complaints Manager
3 weeks ago
Newmedica is a leading provider of NHS ophthalmology services in England, offering outpatient appointments, diagnostic testing, and eye surgery. We strive to improve lives through better sight and eye health, caring for thousands of NHS and private patients annually across the country.
As a key member of our team, the Complaints and Patient Experience Lead will play a vital role in ensuring an exceptional patient experience across our services. This includes managing stage 2 and stage 3 complaints, liaising with internal and external stakeholders to achieve resolution, and conducting analysis of themes to inform our quality improvement initiatives.
The successful candidate will have significant experience in patient experience and complaint management, ideally in a healthcare setting. They will possess a robust understanding of clinical and corporate governance, as well as experience in analyzing data and producing well-written reports. Strong communication and presentation skills are essential, with the ability to present data to senior managers and external organizations.
Benefits include a competitive salary up to £55,000, 17% company bonus, group profit share scheme, and a range of other perks, including private medical insurance, free eye tests, and a 24/7 wellbeing service.
Newmedica is committed to diversity and equal opportunities, and we actively promote a culture of inclusion and respect.
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Complaints Team Manager
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Patient Administrator – Wards
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Nottingham, Nottingham, United Kingdom Circle Health Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at Circle Health Group. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our patient administrative processes.Key ResponsibilitiesContribute to the efficient management of patient queries and...
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Patient Administrator – Wards
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Nottingham, Nottingham, United Kingdom Circle Health Group Full timeJob SummaryWe are seeking a skilled Patient Administrator to join our team at Circle Health Group. As a key member of our ward team, you will play a vital role in ensuring the smooth running of patient administrative processes throughout the patient journey.Key ResponsibilitiesContribute to the efficient management of patient administrative processes,...
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Patient Administrator – Wards
1 month ago
Nottingham, Nottingham, United Kingdom Circle Health Group Full timeJob SummaryWe are seeking a skilled Patient Administrator to join our team at Circle Health Group. As a key member of our ward team, you will play a vital role in ensuring the smooth running of patient administrative processes throughout the patient journey.Key ResponsibilitiesContribute to the efficient management of patient administrative processes,...
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Patient Safety Advocate
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Patient Safety Advocate
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