Service Product Marketing Strategist

4 days ago


Newport, Newport, United Kingdom 2000 SPTS Technologies Limited Full time

Job Description

The Service Product Marketing Manager at 2000 SPTS Technologies Limited plays a crucial role in optimizing service-related business activities. This position is responsible for developing comprehensive service strategies for each product line, driving activity across functional groups, and establishing revenue targets.

Main Responsibilities

  1. Develop and communicate service strategies for each product line, ensuring alignment with the company's overall product strategy.
  2. Establish revenue targets and plans to meet those targets, working closely with sales teams and product divisions.
  3. Participate in design reviews to ensure products meet entitled performance criteria, including reliability, availability, and cost of service.
  4. Lead execution of service revenue plans, making course corrections as needed, and reviewing progress with management teams.
  5. Establish service programs, pricing, and revenue targets for newly introduced products, developing collateral to support pricing and service value.
  6. Develop an understanding of each product's use-case within the fab to ensure service strategies align with expected tool use.
  7. Define enhanced service offerings, including multi-tool fleet management and data analytics, resulting in improved product value for customers.
  8. Drive cross-functional programs, such as product improvements, closely monitoring cost of service and contributing to management of tool-down field critical issues.
  9. Directly work with tool end-users to uncover unmet needs and promote the value of service, ensuring needs are met in accordance with the product strategy.
  10. Research competitive product and service offerings, positioning KLA solutions to show maximum value while recognizing customers have multiple alternatives.

Qualifications

  • Bachelor of Science degree or greater, advanced degree a plus.
  • MBA and/or business/marketing education a plus.
  • Extensive industrial experience, including direct knowledge of semiconductor manufacturing.
  • Established track record of business ownership in sales or marketing role.
  • Experience with direct end-customer interaction.
  • International business experience.
  • Demonstrated ability to be effective across a matrix of departments while optimizing limited resources.
  • Strong communication skills and ability to conduct effective presentations under pressure.
  • Analytical skills, including ability to draw business conclusions from complex datasets.
  • Ability to thrive in a fast-paced, high-energy environment.
  • Well-organized with attention to detail.
  • Hardworking, with ability & desire to work in a team environment.


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