Senior Service Operations Manager

3 days ago


High Wycombe, Buckinghamshire, United Kingdom BMW Group Retail Full time

Synergise Your Expertise with BMW Group Retail

Estimated Salary: £55,000 - £65,000 per annum

**Job Description:**

We are seeking a highly skilled and experienced Aftersales Business Leader to spearhead our Service Department. As a key member of the management team, you will be responsible for delivering exceptional customer service, driving profitability, and maximising sales.

**Your Key Responsibilities:**

  • Leverage your technical knowledge to drive operational excellence in the service department.
  • Lead a high-performing team of service advisors, technicians, and support staff to deliver outstanding customer experiences.
  • Develop and implement strategies to increase sales, improve profitability, and enhance customer satisfaction.

**Requirements:**

  • Previous experience in a similar role within the motor industry is essential.
  • Strong technical knowledge and leadership skills are mandatory.
  • Fantastic communication and interpersonal skills are required.

**Benefits Package:

  • Enhanced holiday entitlement.
  • Industry-leading maternity, paternity, and adoption pay.
  • Career development opportunities.
  • Recognition of long service every 5 years.
  • Discounted car schemes.
  • High street discounts.
  • Discounted gym memberships.
  • Cycle to work scheme.
  • One day a year paid voluntary/community work.


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