Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a skilled Customer Service Representative to provide exceptional customer service and support to our clients.
Key Responsibilities:
- Provide a front-line service for customers, offering advice and support in a professional and efficient manner.
- Offer quality advice across a variety of services, signposting for different departments when required.
- Deal with low-level, first-stage complaints, escalating as appropriate and necessary.
- Assist with application forms, complete online and telephone payments.
- Perform administrative duties as necessary in line with this post.
Requirements:
- Excellent customer service skills, including listening, empathy, understanding, and kindness.
- Excellent all-round communication skills, including strong interpersonal skills for face-to-face interaction and telephony.
- Confidence, resilience, and professionalism to handle high-volume, sensitive, and sometimes emotive interactions.
- Good computer skills, confidence to learn new systems, and use multiple technologies.
How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity.
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