Customer Service Representative

2 weeks ago


Shepton Mallet, Somerset, United Kingdom Novax Recruitment Ltd Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to provide a front-line service for customers, offering advice and support in a professional and efficient manner.

Key Responsibilities:

  • Provide quality advice across a variety of services, signposting for different departments when required.
  • Deal with low-level, first-stage complaints, escalating as appropriate and necessary.
  • Assist with application forms, complete online and telephone payments.
  • Perform administrative duties as necessary in line with this post.

Requirements:

  • Excellent customer service skills, including listening, empathy, understanding, and kindness.
  • Excellent all-round communication skills, including strong interpersonal skills for face-to-face interaction and telephony.
  • Confidence, resilience, and professionalism to handle high-volume, sensitive, and sometimes emotive interactions.
  • Good computer skills, confidence to learn new systems, and use multiple technologies.

About Us:

Novax Recruitment Ltd is a leading recruitment agency, committed to providing exceptional service to our clients and candidates.



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