Duty Officer

1 week ago

Guildford, Surrey, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Freedom Leisure. As a Duty Officer, you will be responsible for the day-to-day running of our leisure centre, ensuring that all operations are carried out to the highest standard.

Key Responsibilities
  • Manage and develop a team of operational staff to deliver exceptional customer service and achieve business objectives.
  • Ensure the smooth operation of the leisure centre, including the management of lifeguards and other staff.
  • Contribute to the development and implementation of business plans and strategies to drive growth and improvement.
  • Provide excellent customer service and resolve customer complaints in a professional and timely manner.
  • Work collaboratively with other departments to achieve business objectives and improve customer experience.
Requirements
  • RLSS National Pool Lifeguard Qualification.
  • Proven experience in a similar role, with a strong track record of delivering results and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and other stakeholders.
  • Ability to work flexibly and adapt to changing circumstances, with a strong focus on customer service and satisfaction.
  • Passion for the leisure industry and a commitment to delivering exceptional customer experiences.
What We Offer
  • A competitive salary and benefits package, including a company pension and employee assistance programme.
  • Opportunities for career development and progression, with a strong focus on training and professional development.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • A range of benefits, including discounted staff membership and access to our staff benefit scheme.

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