Duty Officer

3 days ago

Guildford, Surrey, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Freedom Leisure. As a Duty Officer, you will be responsible for the day-to-day running of the leisure centre, ensuring that all operations are carried out to the highest standard.

Key Responsibilities
  • Manage and develop a team of operational staff to ensure excellent customer service and high-quality operations.
  • Be responsible for the day-to-day duty management and running of the leisure centre, including leading the team of lifeguards at the busy leisure pool.
  • Contribute to and understand the business and budgetary performance of the centre.
  • Be a proactive member of the leisure centre team, working closely with the Duty Managers and General Manager to optimize performance potential.
Requirements
  • RLSS National Pool Lifeguard Qualification.
  • Experience of problem-solving, customer service, and staff management.
  • Experience working in a Duty Management or similar role.
  • Ability to work flexibly with a level of autonomy and decision-making confidence.
  • Able to think on your feet and respond to variable demands.
What We Offer
  • Competitive salary up to £25,110 per annum.
  • Incremental holidays.
  • Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
  • Company pension.
  • Various insurance and saving schemes.
  • Financial advice.
  • Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only).

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