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Duty Officer

2 months ago

Guildford, Surrey, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Freedom Leisure. As a key member of our operational team, you will be responsible for ensuring the smooth day-to-day running of our leisure centre, providing exceptional customer service, and leading a team of lifeguards.

Key Responsibilities
  • Manage and develop a team of operational staff to deliver excellent customer service and achieve business objectives.
  • Ensure the day-to-day running of the leisure centre is carried out to the highest standard, including managing budgets and contributing to business performance.
  • Provide proactive support to customers, staff, and management, responding to variable demands and thinking on your feet.
  • Develop and maintain strong relationships with customers, staff, and stakeholders, promoting a positive and inclusive environment.
  • Stay up-to-date with industry developments, best practices, and continuous professional development opportunities.
What We Offer
  • A competitive salary of up to £25,110 per annum.
  • A comprehensive benefits package, including My Staff Shop, discounted staff membership, incremental holidays, and more.
  • Opportunities for career progression and professional development within a supportive and dynamic team.
  • A fun and welcoming work environment, with a strong focus on customer satisfaction and community engagement.