Key Holder
4 weeks ago
Job Summary
A Key Holder plays a crucial role in supporting the management team in the daily running of the store, focusing on opening, closing, and operations. They are responsible for driving sales by consistently remaining consumer-focused.
Key responsibilities include:
- Holding keys for the store and being responsible for the store opening and closing processes (FSS only)
- Supporting the management team with daily operations of the store/counter
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximizing sales through selling, providing excellent service, and maintaining retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
Sales and Service
Key Holder consistently delivers Brand service and sales expectations at all times. They participate and support the management team in eventing opportunities, process till transactions effectively, and manage queues as necessary.
Product Knowledge & Retail Standards
Key Holder identifies features and benefits of products, providing consumers with relevant information. They demonstrate a thorough understanding of the Brand and product, adhere to all store/company retail standards, and maintain housekeeping standards.
Operations
Key Holder is responsible for the opening of the store and beginning preparations for the day (FSS only). They are responsible for closing and securing the store/counter at the end of the shift, banking, and till balancing. They ensure the store/counter is clean and organized and supervise the cleaning and delivery staff outside of business hours (FSS only).
Teamwork
Key Holder offers support and training to colleagues where appropriate, assists cashiers in periods of high customer volume, and treats colleagues as consumers, providing them with the best service possible.
Security and Health & Safety
Key Holder is responsible for managing the alarm system, ensuring the security system is in working order, and being part of the store 'on call' team should the alarm be triggered out of hours (FSS only). They identify problems with working conditions, observed hazards/maintenance issues, and report them to management.
Person Specification Essential
Key Holder must have a demonstrable understanding of excellent service, be responsible and trustworthy, and have the ability to problem-solve. They must also have a passion for the Brand, high attention to detail, and a solid understanding of company processes.
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