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IT Support Specialist

1 month ago

Westbury, Wiltshire, United Kingdom Perfect Placement Full time
IT Support Engineer Job Description

We are seeking an experienced IT Support Engineer to join our team at Perfect Placement. As an IT Support Engineer, you will be responsible for providing technical support to staff, ensuring excellent internal customer service levels, and troubleshooting and resolving IT issues.

Key Responsibilities:
  • Provide technical support to staff, including face-to-face and remote IT support.
  • Ensure excellent internal customer service levels, working effectively and positively with team members.
  • Be the primary contact for logging support tickets and keeping them up to date with ticket progress.
  • Troubleshoot, fix, and escalate incidents as required, ensuring they are promptly resolved.
  • Maintain and troubleshoot a wide variety of Windows, Office, 365 administration, and cloud applications.
  • Install, test, and update computer equipment.
  • Travel to other sites to carry out support work, as required.
  • Set up new equipment and upgrade existing systems.
  • Perform any other duties commensurate with the level of this post, as reasonably requested by your line manager.
Requirements:
  • Experience in a similar IT support role, with experience of 1st and 2nd line support.
  • Ability to explain technical issues clearly and simply to non-technical people.
  • Experience of using IT systems, including MS Office 365 programs, regularly in a business environment.
  • Excellent customer service skills, gained in a busy work environment.
  • Ability to prioritize and manage tasks.
What We Offer:
  • Starting salary negotiable pending experience.
  • 31 days annual leave (including bank holidays) and your birthday off.
  • Workplace pension scheme.
  • In-house training and development.
  • Additional company benefits, including access to hundreds of practical, recreational, and salary-sacrifice discounts, a staff wellness program, enhanced maternity/paternity pay, and regular recognition rewards for staff.