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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Ardonagh Advisory team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Efficiently manage high call volumes in our dynamic contact centre environment, meeting and exceeding performance KPIs and targets.
- Work collaboratively with colleagues to achieve team goals and objectives, while maintaining a positive and supportive team culture.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary and quarterly bonus scheme.
- A comprehensive training program, including a 4-week induction and 8-week training academy.
- Ongoing development opportunities to support your career growth and progression.
- A supportive and inclusive work environment, with a focus on employee wellbeing and mental health.
- A range of employee benefits, including holiday entitlement, pension scheme, and 24-hour support for physical and mental wellbeing.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A positive and customer-focused attitude.
- The ability to work effectively in a team environment.
- Basic computer skills and proficiency in Microsoft Office.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
