Administrative Support Officer

3 days ago


Greater Manchester, United Kingdom Zachary Daniels Full time

We are looking for an Administrative Support Officer to join our team at Zachary Daniels in Wigan. The ideal candidate will have strong IT skills, including proficiency in Excel and Microsoft Office, and experience in producing customer quotations and estimates.

Main Responsibilities:
  • Provide administrative support to the team, including processing incoming customer support requests via phone and email.
  • Log customer support requests accurately and promptly using our In-house system.
  • Create accurate quotations, estimates, or proposals for chargeable work and support services.
  • Coordinate chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
  • Obtain and record required documentation, and issue invoices for chargeable work in line with client payment terms.
  • Produce and review support-related reports for the Head of Support Services.

The estimated salary range for this role is £26,000 - £30,000 per annum, plus benefits.


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