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Technical Documentation Specialist

2 months ago

Belfast, United Kingdom Johnson Controls International Full time
About Johnson Controls International

We are a global leader in transforming the environments where people live, work, learn, and play. Our mission is to drive the outcomes that matter most, from optimizing building performance to improving safety and enhancing comfort.

With a global team of 100,000 experts in over 150 countries and over 130 years of innovation, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing.

About the Role

We are seeking an experienced and motivated technical communicator to join our team. As a Technical Writer, you will play a critical role in implementing our technical communications roadmap and supporting our product teams to fulfill their technical documentation requirements.

You will work closely with stakeholder teams to deliver technical content according to product deadlines and support Johnson Controls by liaising with engineering staff to develop accurate and clear product content.

Key Responsibilities
  • Author standalone and complex content
  • Support Johnson Controls by liaising with engineering staff to develop accurate and clear product content
  • Coordinate large documentation projects
  • Follow established procedures and guidelines to produce high-quality content
  • Create, update, and develop technical content in both PDF, HTML, and other online formats
  • Continually seek improvement on the structure and delivery of technical content
  • Adapt readily to changing work demands and solve most issues, though also know when to escalate and seek help
  • Understand complex information, attend product training, and engineering team meetings to build product knowledge, and transform specifications and engineering documentation/illustration into high-quality technical content
  • Communicate well with all levels of JCI personnel, work effectively with colleagues, and report the status of work regularly
Requirements
  • Ability to work on site three days per week
  • Master's degree in a writing or technical discipline (or bachelor's degree with relevant experience)
  • Minimum of two years' experience of writing and editing technical content
  • Good understanding of document and revision control
  • Good experience of sophisticated authoring tools to create well-formatted documentation such as Microsoft Word, Oxygen, MadCap Flare, etc.
  • Ability to create technical illustrations using standard tools such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, etc.
  • Ability to work effectively in a team environment is required
  • Self-motivation, tenacity, flexible, and reliable in approach to work
Nice to Have
  • Working knowledge in Security physical access control domain
  • Experience of using sophisticated Machine Translation technologies