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Medical Centre Receptionist

2 months ago

Burton upon Trent, Staffordshire, United Kingdom Stapenhill Medical Centre Full time

About the Role

We are seeking a highly organized and efficient Reception/Administrative Assistant to join our team at Stapenhill Medical Centre. As a key member of our administrative team, you will provide exceptional support to our reception and administrative teams, ensuring the smooth day-to-day operation of the practice.

Key Responsibilities

• Sort and prioritize clinical post for the GP, ensuring timely action is taken.

• Extract relevant information from clinical letters and add to patient notes.

• Arrange appointments, referrals, tests, and follow-up appointments for patients.

• Monitor and respond to incoming emails, taking necessary action.

• Communicate effectively with patients via face-to-face, phone, letter, or email.

• Perform secretarial tasks, including urgent referrals and summary requests.

• Retrieve and file papers and notes as required.

• Ensure new patients are registered correctly and promptly onto our clinical system.

• Action repeat prescription requests received via email, paper, or online services.

• Manage the loan of blood pressure machines and ensure their return according to protocol.

Person Specification

• Good general standard of education, including Maths and English qualifications.

• Ability to touch type and be computer literate.

• Excellent communication and telephone skills.

• Ability to prioritize work and adapt to changing circumstances.

• Customer care and filing systems skills.

• Ability to work well in a team and under pressure.

Desirable Qualifications and Experience

• Previous experience working in a GP practice, hospital, or medical environment.

• Medical terminology and patient information systems knowledge.