Customer Experience Specialist

3 weeks ago


Petersfield, United Kingdom Mulberry Recruitment Full time

Role Overview

We are seeking a highly skilled and motivated Sales Advisor - Luxury Furniture to join our team in Petersfield. The successful candidate will be responsible for delivering an exceptional customer experience, maximising sales opportunities, and ensuring a smooth process from start to finish.

About the Job

This is a fantastic opportunity to join our friendly team in Petersfield and contribute to our success as a leading luxury retailer of bedroom and household furniture.

Key Responsibilities

  • Deliver an exceptional customer experience
  • Maximise sales opportunities
  • Ensure a smooth process from start to finish
  • Act as a brand ambassador, delivering a positive customer experience
  • Manage order fulfilment, working closely with suppliers and delivery teams
  • Stay informed about product updates, promotions, and company news

Benefits

  • Competitive salary + Commission structure
  • 31 days holiday (including bank holidays) in first year
  • Generous employee store discount
  • Free parking

Requirements

  • Previous experience in a customer-facing role
  • Excellent verbal and written communication skills, as well as impeccable attention to detail
  • Good numeric and negotiating skills
  • Able to learn quickly, and retain, a great depth of product knowledge
  • Passion for pleasing customers and delivering exceptional customer service
  • Highly proficient in using computer systems and software applications, including Excel
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