Junior Customer Success Executive

6 months ago

Petersfield, United Kingdom Feefo Holdings Ltd Full time

Feefo helps both consumers and businesses make the right decisions.

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.

We are proud to work with companies, large and small, from household names to local heroes.

The Customer Success Executive will be accountable for managing the retention process and growth revenue with a portfolio of clients. Building and developing partnerships within respective client tiers to ensure ongoing retention, driving product engagement, to deliver ROI and world-class service. In addition, you are responsible for raising the company’s profile/reputation and support in building customer advocacy through PR opportunities, case studies, testimonials and referrals, supporting in a pre-sales capacity when required.

**Requirements**:
**Qualifications & Training;**
- Essential - A-Level or equivalent experience
- Desirable - Relevant degree

**Experience**:

- Essential - Experience of a commercial approach to dealing with Clients. Experience building rapport with Clients at all levels. Experience in a retention or cancellation environment. Technically competent, strong work ethic. CSM or Account Management experience
- Desirable - Level of technical ability, from previous software or IT companies. Sales, account management, customer service/success experience. SaaS experience

**Qualities & Attitude;**
- Essential - Professional demeanour. Positive attitude. Consultative approach. Well-organised. Proactive. Team player. Problem-solving approach. Strong work ethic. Excellent relationship skills. Excellent communication skills
- Desirable - Commercially and technically savvy.

**Values**
- We are **reliable**. We’re experts in our field and demonstrate integrity in all that we do.
- We are **honest**. We take ownership and hold ourselves accountable.
- We are **transparent**. We listen, share insights and take action following feedback. We support success and learn from our mistakes.
- We are **approachable**. We’re here for everyone. We embrace diversity and celebrate being different, creative and innovative.

**Benefits**

**Hybrid Working & Offices**
- Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office)
- Offices in London, Petersfield, Boston and Melbourne
- Lots of breakout space and common areas
- A pool table tournament & footie team
- A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
- Be a part of a 100% privately owned company - owned by Vespa Capital

**Perks**
- As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
- Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
- You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
- Lots of room for career enhancement, development and progression

  • Customer Service Executive

    7 months ago

    Petersfield, United Kingdom Brook Street Full time

    **Customer Service Executive** - Petersfield_ - _ **£22k - £26k per annum** **Full Time - Permanent - 40 hours per week (8am - 5pm)** *** - Do you have a background in Customer service or account management, confident on providing an excellent customer experience?_ - Do you have strong computer skills and strong attention to detail?_ - Are you looking...

  • Junior Design Engineer

    4 days ago

    Petersfield, United Kingdom Attega Group Ltd Full time

    Junior Design EngineerYOU MUST LIVE WITHIN 20 MILES OF PETERSFIELDSalary Depending upon experience Petersfield   Full Time | Permanent | Monday to FridayDo you have Mechanical Engineering Degree?Do you have an interest in Fluid/Thermal Dynamics?Attega Group is currently partnering exclusively with our client in recruiting a Junior Design Engineer to join...

  • Junior Design Engineer

    4 days ago

    Petersfield, United Kingdom Attega Group Ltd Full time

    Junior Design Engineer YOU MUST LIVE WITHIN 20 MILES OF PETERSFIELD Salary Depending upon experience Petersfield   Full Time | Permanent | Monday to Friday Do you have Mechanical Engineering Degree? Do you have an interest in Fluid/Thermal Dynamics? Attega Group is currently partnering exclusively with our client in recruiting a Junior Design...

  • Junior Design Engineer

    3 months ago

    Petersfield, United Kingdom CV-Library Full time

    Junior Design Engineer YOU MUST LIVE WITHIN 20 MILES OF PETERSFIELD Salary Depending upon experience Petersfield   Full Time | Permanent | Monday to Friday Do you have Mechanical Engineering Degree? Do you have an interest in Fluid/Thermal Dynamics? Attega Group is currently partnering exclusively with our client in recruiting a Junior...

  • Marketing Executive

    6 months ago

    Petersfield, United Kingdom SMI INT Group Ltd Full time

    Are you a marketing professional looking for a role packed full of variety? Are you keen to get stuck in while working with a fantastic established marketing team? SMI is seeking a talented Marketing Executive to support the delivery of all marketing functions within the business. This role is primarily based in our Petersfield head office with the...

  • Marketing Executive

    6 months ago

    Petersfield, United Kingdom SMI INT Group Ltd Full time

    Are you a marketing professional looking for a role packed full of variety? Are you keen to get stuck in while working with a fantastic established marketing team? SMI is seeking a talented Marketing Executive to support the delivery of all marketing functions within the business. This role is primarily based in our Petersfield head office with the...

  • Executive Culinary Director

    4 days ago

    Petersfield, Hampshire, United Kingdom MFO Holdings Ltd Full time

    About MFO Holdings LtdWe are a leading restaurant chain, offering unique dining experiences through our distinct day and evening menus.Estimated Salary£45,000 - £55,000 per annum, depending on experience.Job DescriptionKey Responsibilities:Prepare and execute high-quality dishes for both the day and evening menus, ensuring consistency in taste,...

  • Marketing Executive

    1 month ago

    Petersfield, United Kingdom Hays Full time

    Marketing Executive Job - Hybrid - Up to £33kYour new companyA leading manufacturer in the Personal Protective Equipment (PPE) industry is looking to expand its reach and enhance customer experiences through exceptional service. They design and produce high-quality PPE products that protect workers across various sectors, ensuring safety and compliance...

  • Marketing Executive

    1 month ago

    Petersfield, United Kingdom HAYS Full time

    Marketing Executive Job - Hybrid - Up to £33kYour new companyA leading manufacturer in the Personal Protective Equipment (PPE) industry is looking to expand its reach and enhance customer experiences through exceptional service. They design and produce high-quality PPE products that protect workers across various sectors, ensuring safety and compliance...

  • Senior Marketing Executive

    6 months ago

    Petersfield, United Kingdom SMI INT Group Ltd Full time

    Are you an experienced marketing professional looking for a role packed full of variety? Are you keen to get stuck in while working with a fantastic established marketing team? SMI is seeking a talented Senior Marketing Executive to support the delivery of all marketing functions within the business. This role is primarily based in our Petersfield head...

  • Business Development Executive

    3 weeks ago

    Petersfield, United Kingdom FPR Group Full time

    Are you an experienced individual who has been responsible for lead sourcing and closing sales? Do you have a proven sales record showing the contribution you have made? If so, this Business Development Executive position is perfect for you! This Business Development Executive position is based in Petersfield and the hours are Monday to Thursday, 8am to...

  • Business Development Executive

    2 months ago

    Petersfield, United Kingdom CV-Library Full time

    Are you an experienced individual who has been responsible for lead sourcing and closing sales? Do you have a proven sales record showing the contribution you have made? If so, this Business Development Executive position is perfect for you! This Business Development Executive position is based in Petersfield and the hours are Monday to Thursday, 8am to...

  • Business Development Executive

    3 weeks ago

    Petersfield, United Kingdom Talent Search Ltd Full time

    Business Development Executive £28-35k, OTE c£40k + Excellent Benefits Petersfield VR/10342 An exciting opportunity has arisen for a Business Development Executive to join a highly successful, forward-thinking business who are a leader in their field This role would suit an experienced business development/sales professional keen to have variety and...

  • Business Development Executive

    7 days ago

    Petersfield, United Kingdom Talent Search Ltd Full time

    Business Development Executive£28-35k, OTE c£40k + Excellent BenefitsPetersfieldVR/10342An exciting opportunity has arisen for a Business Development Executive to join a highly successful, forward-thinking business who are a leader in their fieldThis role would suit an experienced business development/sales professional keen to have variety and training....

  • Business Development Executive

    2 months ago

    Petersfield, United Kingdom CV-Library Full time

    Business Development Executive £28-35k, OTE c£40k + Excellent Benefits Petersfield VR/10342 An exciting opportunity has arisen for a Business Development Executive to join a highly successful, forward-thinking business who are a leader in their field This role would suit an experienced business development/sales professional keen to have...

  • Marketing & PR Executive

    7 months ago

    Petersfield, United Kingdom Alitex Full time

    Alitex Ltd, established in 1952, is a thriving family business specialising in designing and manufacturing world-class aluminium glasshouses. We are looking for an experienced Marketing Executive to join our vibrant Marketing Team. **About the Role** The Marketing Executive will be responsible for supporting a wide variety of marketing activities and most...

  • Gourmet Kitchen Specialist

    4 days ago

    Petersfield, Hampshire, United Kingdom MFO Holdings Ltd Full time

    About the Role:We are seeking an experienced chef to join our team as a Gourmet Kitchen Specialist. As a key member of our kitchen team, you will be responsible for crafting exceptional dishes that exceed customer expectations.Responsibilities:Craft and execute high-quality dishes for both the day and evening menus, ensuring consistency in taste,...

  • Business Development Executive

    3 months ago

    Petersfield, United Kingdom Talent Search Ltd Full time

    Business Development Executive£28-32k, OTE c£40k + Excellent BenefitsPetersfieldVR/10342An exciting opportunity has arisen for a Business Development Executive to join a highly successful, forward-thinking business who are a leader in their fieldThis role would suit an experienced business development/sales professional keen to have variety and training....

  • Customer Service Specialist

    7 months ago

    Petersfield, United Kingdom SMI INT Group Ltd Full time

    _This role is primarily based in _**Petersfield**_ _in our brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office based Customer Service experience._ **Overview** Ownership of a range of customer service activities within the business support division. Responsible for delivering...

  • Private Wealth Legal Executive Role

    3 days ago

    Petersfield, Hampshire, United Kingdom G2 Legal Limited Full time

    We are seeking a highly skilled and motivated Private Client Solicitor/Legal Executive to join our team at G2 Legal Limited in Petersfield, Hampshire.As a Private Client Solicitor/Legal Executive, you will be responsible for handling a diverse range of matters, including wills, trusts, probate, and estate planning. You will work closely with clients to...