Customer Service Manager

4 weeks ago


Woking, Surrey, United Kingdom Asahi Europe and International Full time

Asahi Europe and International is a leading super premium beer business in the UK, with a portfolio of premium beer, ale, and cider brands. We are seeking a Customer Care Manager to join our Supply Chain function on an initial 6-month Fixed-Term Contract.

The Customer Care Manager will be responsible for the execution of all supply chain service activities, administration, and reporting related to the order-to-cash cycle on all beer deliveries. This includes managing manual and automated system order processes, ensuring accurate invoicing, and proactively managing the order process from start to finish.

The key outputs and accountabilities of this role include:

  • Managing manual and automated system order processes
  • Ensuring accurate invoicing and timely completion of credits
  • Proactively managing the order process from start to finish
  • Analysing data and responding to customer questions in a timely manner
  • Supporting the accurate capture of order incidents
  • Responsible for management and execution across the team of multiple email accounts
  • Achieving On Time and In Full-service metrics for all customers
  • Setting the right impression as first point of contact with customers and consumers
  • Escalating challenges or concerns from customers to the CS Manager
  • Achieving 95% service level to all customers
  • Delivering 2024 marketing and commercial plans

This role requires strong analytical skills, the ability to tailor communication to different groups of people, and experience in an ERP environment. The ideal candidate will have a customer-focused approach, excellent communication skills, and the ability to work in a fast-paced environment.

Asahi Europe and International is committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are. We believe in creating a workplace where everyone can SHINE AS YOU ARE, regardless of age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs.



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