Customer Service Team Leader
4 weeks ago
Redmore Recruitment limited is seeking a highly skilled Customer Service Team Leader to join our team. As a key member of our customer service division, you will be responsible for leading and motivating a team of customer service representatives to deliver exceptional customer experience.
Key Responsibilities:
- Reporting directly to the Head of Customer Experience, responsible for leading and motivating a team of customer service representatives to deliver exceptional customer experience.
- Ensure your team promptly answers incoming customer enquiries and work with your team to embed a 'best-in-class' customer experience.
- Maximise the capacity of service engineers and ensure the team reacts promptly when scheduling service appointments for customers.
- Ensure the team is available to support field-based service engineers.
- Manage the performance of your team against specific KPIs and service standards.
- Demonstrate a coaching mentality by providing feedback and coaching through regular 121's, team meetings, and personal performance management.
- Resolve customer escalations and complaints, ensuring resolutions are provided promptly and professionally.
- Use customer insight and feedback to help drive process development and improvements.
- Resource/rota management to ensure sufficient team coverage and general absence management.
Essential Skills and Experience:
- Experience of managing a team within a service delivery environment - Desirable
- Experience of using CRM systems, preferably Salesforce/IFS - Desirable
- Working experience of leading a team to effectively manage high call and enquiry volumes
- Strong Microsoft IT skills
- Demonstrates resilience and remains calm under pressure
- Passion for customer service and takes ownership of finding the best outcome for the customer
- Approachable character with a positive persona, promoting positivity within the workplace
-
Customer Service Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Redmore Recruitment Limited Full timeAs a key member of our After Care Customer Service division, we are seeking a highly motivated and experienced Team Leader to join our team.The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.Key responsibilities include:Leading a team...
-
Customer Service Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Redmore Recruitment limited Full timeAbout the Role:We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Redmore Recruitment limited. As a key member of our Aftercare Customer Service division, you will be responsible for leading and inspiring a team of customer service advisors to deliver exceptional customer experience.Key...
-
Customer Service Team Leader Position
4 weeks ago
Woking, Surrey, United Kingdom Redmore Recruitment Limited Full timeJob DescriptionWe are seeking a Customer Service Team Leader to join our After Care Customer Service division.The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service standards are met, and driving business growth through effective team management.Key Responsibilities:Lead a team...
-
Barista Team Leader
3 weeks ago
Woking, Surrey, United Kingdom Costa Coffee Full timeTeam Leader RoleWe're looking for a skilled and passionate individual to join our team as a Team Leader. As a Team Leader, you'll be responsible for leading a team of Baristas and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of Baristas to deliver high-quality customer serviceManage day-to-day operations,...
-
Barista Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Costa Coffee Full timeBarista Team Leader RoleWe're looking for a skilled Barista Team Leader to join our team at Costa Coffee. As a Barista Team Leader, you'll be responsible for leading a team of Baristas to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Lead a team of Baristas to achieve sales targets and provide excellent customer...
-
Team Leader
3 weeks ago
Woking, Surrey, United Kingdom Slug & Lettuce Full timeTeam Leader OpportunityAbout the Role: As a Team Leader at Slug & Lettuce, you will be responsible for supporting, coaching, and mentoring the team to achieve business success. You will work closely with the management team to create and deliver a vision that drives excellence in customer experience. Key Responsibilities: Support the management team in...
-
Barista Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Costa Coffee Full timeBarista Team LeaderWe're looking for a skilled Barista Team Leader to join our team at Costa Coffee. As a Barista Team Leader, you'll be responsible for leading a team of Baristas to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Lead a team of Baristas to achieve sales targets and provide excellent customer serviceTrain...
-
Barista Team Leader
3 weeks ago
Woking, Surrey, United Kingdom Costa Coffee Full timeBe a Part of Our Coffee CultureWe're looking for a skilled Barista to join our team at Costa Coffee. As a Barista Team Leader, you'll be responsible for creating a great customer experience and leading your team to success.What We OfferCompetitive hourly rate, rising with trainingAccess to the Coca-Cola share scheme50% discount on food and drinks in Costa...
-
Woking, Surrey, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor Apprenticeship OpportunityThe Aspire Training Team is seeking a dedicated and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Maybury Montessori as a Lead Practitioner/Deputy Manager.About Maybury Montessori:Maybury Montessori is a nursery that provides a safe...
-
Equestrian Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Naylor's Equestrian Llp Full timeAt Naylor's Equestrian Llp, we're seeking a talented individual to join our store's Junior Management team as an Equestrian Team Leader. As a key member of our team, you'll provide managerial support and help maintain exceptional customer service throughout your section. You'll assist in supervising all staff, ensuring the shop floor meets our high...
-
Customer Service Team Member
4 days ago
Woking, Surrey, United Kingdom Tesco Full timeAbout this roleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Team Member in our Guildford store.Key Responsibilities:To provide exceptional customer service, ensuring that customers have a positive shopping experience.To work effectively as part of a team to maintain a clean and safe store environment.To...
-
Dedicated Team Leader
3 weeks ago
Woking, Surrey, United Kingdom Costa Limited Full timeAbout Our Role:We're seeking a skilled and reliable Team Leader to join our Costa Coffee team. As a key member of our store team, you'll be responsible for creating a smooth and efficient work environment, ensuring high standards of customer service and product quality, and driving sales growth.Key Responsibilities:Lead by example, demonstrating excellent...
-
Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Slug & Lettuce Full timeAbout UsAt Slug & Lettuce, we're passionate about creating an exceptional guest experience. We're looking for a talented Team Leader to join our team, who can support, coach, and mentor their team members to deliver outstanding results.Key ResponsibilitiesSupport the management team in creating and delivering a vision for the barEnsure standards and...
-
Customer Service Representative
4 weeks ago
Woking, Surrey, United Kingdom Sainsbury's Full timeAbout the Role:We are seeking a Customer Service Representative to join our team at Sainsbury's. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring that our customers have a positive experience in our stores.Key Responsibilities:Provide exceptional customer service, responding to...
-
Lead Practitioner/Deputy Manager
4 weeks ago
Woking, Surrey, United Kingdom Aspire Training Team Full timeJob Title: Lead Practitioner/Deputy Manager - Early Years Team Leader/Supervisor ApprenticeshipAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Maybury Montessori as a Lead Practitioner/Deputy Manager.About Maybury Montessori:At...
-
Team Leader
12 hours ago
Woking, Surrey, United Kingdom Slug & Lettuce Full timeDiscover an exciting opportunity to take on a challenging role as a Team Leader at Slug & Lettuce in Woking, where you will have the chance to develop your skills and experience in a fast-paced environment.We are seeking an experienced Team Leader who can provide coaching, mentoring, and support to their team members, ensuring that high standards of service...
-
Customer Service Team Lead
4 weeks ago
Woking, Surrey, United Kingdom CV-Library Full timeAbout the Role:We are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Co-op. As a key member of our store operations team, you will be responsible for leading and supporting our customer-facing staff to deliver exceptional customer service and ensure a positive shopping experience for our customers.Key...
-
Customer Service Team Member
2 days ago
Woking, Surrey, United Kingdom Aramark Full timeAbout the RoleWe are seeking a skilled Customer Service Team Member to join our team at ATC Pirbright. The successful candidate will provide exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Deliver food and beverages to customers in a timely and efficient manner.Provide counter service and upsell...
-
Customer Service Operations Manager
2 weeks ago
Woking, Surrey, United Kingdom Redmore Recruitment Limited Full timeAt Redmore Recruitment Limited, we are looking to recruit a Customer Service Team Leader to support our client’s After Care Customer Service division.This is an exciting opportunity for an experienced Customer Service professional to take on a Team Leadership role.The successful candidate will be responsible for:Leading a team of Customer Service advisors...
-
Front of House Team Leader
4 weeks ago
Woking, Surrey, United Kingdom Slug & Lettuce Full timeLocation: Slug & LettuceWe are seeking an experienced Team Leader to join our Front of House team at Slug & Lettuce in Woking. As a Team Leader, you will be responsible for supporting and mentoring your team, ensuring high standards of customer service and maintaining a welcoming atmosphere for our guests.Key Responsibilities:Support and coach your team to...