IT Support Specialist

15 hours ago

Edinburgh, Edinburgh, United Kingdom Venesky Brown Full time
Job Opportunity

Venesky-Brown is seeking a skilled IT Support Analyst to join their team in Edinburgh. This is a 6-month contract with potential for extension, offering a rate of £191/day (Outside IR35) and hybrid working.

Key Responsibilities:

Deliver high-quality 1st line call logging and achieve a good level of first-time fixes.

Manage a list of assigned calls to provide a high level of 2nd line incident resolution, including device deployment and asset management.

Essential Skills:

Technical expertise in Microsoft Windows 10 and SCCM, as well as proficiency in Microsoft Office applications, particularly Outlook in Office 2016 and Office 365.

Recent experience in providing first and second line support in a large, networked environment.

Excellent communication skills and a confident, customer-focused approach.

Self-motivation, good interpersonal skills, and an analytical approach to problem-solving.

Experience in supporting smartphones, tablets, laptops, and remote users.

Proficiency in using an incident management software package, preferably Assyst, to record incidents and update configuration items.

Desirable Skills:

Good problem-solving skills and the ability to use own initiative.

If you are interested in learning more about this opportunity, please get in touch.

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