Customer Service Representative

3 weeks ago


Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Job Title: Customer Service Agent

Macildowie Recruitment and Retention is seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Answering calls from specific clients and contractors in accordance with agreed procedures
  • Raising maintenance/security/Health & Safety orders via the company computerised databases following agreed procedure
  • Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client's site within the agreed SLA
  • Obtaining authorisation as appropriate for works exceeding set guidelines
  • Using email to inform and receive instruction
  • Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
  • Monitoring overdue orders through to completion
  • Managing and resolving customer complaints
  • Ensuring set performance targets and KPI's are met
Requirements:
  • Computer literate
  • Strong communication skills
  • Customer-focused
  • Ability to multitask and be flexible

Please note that this job description is subject to change and may be updated as necessary. If you are interested in this role, please submit your application with your home postcode included.



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