Operational Hotel Manager
7 days ago
We are seeking a highly skilled and experienced Operational Hotel Manager to join our team at Daish's Hotels.
The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and maintaining high standards of quality and excellence. With a competitive salary of up to £31,200 per annum based on 48 hours working up to 6 days a week, this is an excellent opportunity to develop your skills in a dynamic environment.
Key Responsibilities:
- Develop and implement effective staff training programs to ensure consistent delivery of excellent service.
- Utilize EPOS systems in bars to maintain efficient service and accurate sales records.
- Cash handling and management experience is essential for this role.
- Evaluate and maintain compliance with Health and Safety policies and procedures.
- Address customer complaints in a professional and composed manner.
Benefits:
- A competitive salary of up to £31,200 per annum.
- Incremental pay reviews based on performance.
- A one-time payment of £50 upon completion of basic training.
- A refer-a-friend scheme offering a shared payment of £100.
- Flexible working hours including evenings, weekends, and bank holidays.
- A comprehensive mental wellbeing and financial assistance package.
- An additional paid day off for your birthday.
- The opportunity to participate in our 'Take your family on a Daish's holiday' scheme at a reduced cost.
About Us: Daish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. We pride ourselves on providing clean and comfortable accommodation, good food, great entertainment, and friendly service. Our commitment to customer service excellence has earned us numerous awards, including six Tripadvisor Travellers' Choice Awards and a nomination for the Best Company for UK Coach/Touring Holidays Award.
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