Customer Experience Director
7 days ago
We are seeking a highly skilled and experienced Customer Experience Director to join our team at Daish's Hotels.
The successful candidate will be responsible for managing the daily operations of our hotel, ensuring exceptional customer service, and maintaining high standards of quality and excellence. This is an excellent opportunity to develop your skills in a dynamic environment with a competitive salary of up to £31,200 per annum based on 48 hours working up to 6 days a week.
Responsibilities:
- Design and implement effective staff training programs to ensure consistent delivery of excellent service.
- Maintain accurate sales records and efficiently manage cash handling processes.
- Oversee compliance with Health and Safety policies and procedures.
- Provide exceptional customer service by addressing complaints in a professional manner.
Benefits:
- A competitive salary of up to £31,200 per annum.
- Incremental pay reviews based on performance.
- A one-time payment of £50 upon completion of basic training.
- A refer-a-friend scheme offering a shared payment of £100.
- Flexible working hours including evenings, weekends, and bank holidays.
- A comprehensive mental wellbeing and financial assistance package.
- An additional paid day off for your birthday.
- The opportunity to participate in our 'Take your family on a Daish's holiday' scheme at a reduced cost.
About Us: Daish's Holidays is a family-run holiday operator with a strong reputation for providing excellent customer service. Our 12 stunning hotels across the UK offer clean and comfortable accommodation, good food, great entertainment, and friendly service. We have been recognized with numerous awards, including six Tripadvisor Travellers' Choice Awards and a nomination for the Best Company for UK Coach/Touring Holidays Award.
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