Benefits Administration Specialist

4 weeks ago


West Midlands Combined Authority, United Kingdom Buckingham Futures Full time

Buckingham Futures is seeking a Benefits Administration Specialist to join their team in the West Midlands. The ideal candidate will have expertise in benefits legislation and be able to deliver a high-quality, responsive service to customers.

Key Responsibilities:
  • Assessing, processing, and managing housing and council tax benefits, including payments and recovery.
  • Maintaining and managing financial systems, adhering to legislation, government standards, and Council policies.
  • Utilizing expertise in benefits legislation to deliver a high-quality, responsive service to customers.
  • Deliver a professional, customer-focused service, meeting key performance targets.
  • Continuously improve the administration of council tax reduction, housing benefits, and free school meals.
  • Identify potential fraud cases and refer them to the Investigation Team.
  • Utilize various computer systems to manage customer records and produce correspondence.
  • Liaise with internal teams and external agencies, such as Citizens Advice Bureau and DWP.
  • Proficiency in using various computer systems to manage and update benefit records.
  • Ability to work independently, manage priorities, and meet individual performance targets.


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