Maintenance Services Coordinator
4 weeks ago
Brook Street NMR is seeking a highly skilled Repairs and Maintenance Manager to lead their team in delivering cost-effective and customer-focused services.
Main Responsibilities
- Manage property repairs, maintenance and capital investment programmes for existing property portfolio, including social rent, mid-market rent and offices.
- Lead and develop the team to ensure a robust and proactive approach to compliance, including mandatory, statutory and regulatory requirements set by the Scottish Housing Regulator.
- Lead and encourage a performance management culture, reporting upwardly on KPIs and regulatory performance.
- Ensure all operational and planning decisions in relation to the property portfolio are customer-focused and continuously strive to improve the customer offering.
- Financial planning and budget accountability under the supervision of the Head of Service.
- Ensure all policies and procedures are regularly reviewed, meet all statutory and regulatory requirements and are understood by all team members.
Key Skills and Qualifications
- A qualified technical background linked with extensive trade experience or management experience in a relevant sector.
- A mindset that places meeting customer expectations at the heart of all that is done.
- Experience in the delivery and management of compliance.
- Leading and encouraging a performance management culture, reporting on KPIs.
- Strong people management skills with a proven track record of supporting others with their own personal development.
- The ability to set clear direction for the team and work collaboratively with other colleagues to achieve the best outcome for tenants.
What We Offer
- Hybrid working - 'Hub, Home & Roam'.
- Enhanced annual leave entitlement.
- Development and training opportunities.
- Flexible working hours.
- Day one sick pay.
- Employee benefit discount scheme.
- Company pension scheme.
- Access to an employee assistance program available 24/7.
- Family-friendly policies.
Working Hours
Hours of work are 35 hours per week, to be worked during the hours of 9.00am to 5.00pm on Monday to Friday, inclusive of a daily unpaid lunch break of one hour. The company operates a flexi-time system which is subject to operational requirements.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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