IT Support Specialist

3 weeks ago


Woodstock, Oxfordshire, United Kingdom Ascend Consulting Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at Ascend Consulting. As an IT Support Technician, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide 1st and 2nd line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with desktops, laptops, printers, and other IT equipment
  • Install, configure, and maintain software and hardware
  • Perform daily checks to ensure backups are completed successfully
  • Ensure compliance with Cyber Essential Plus standards
  • Collaborate with the IT team to resolve complex technical issues
Requirements
  • Minimum 1 year of experience in a similar role
  • Strong knowledge of Windows 10, MS Server 2012/2019, and MS Office 365
  • Experience with Active Directory and Group Policy administration
  • Familiarity with IP networking and telephony, DNS, and DHCP
  • Knowledge of server, network, and desktop hardware
  • Excellent customer service skills
Desirable Skills
  • SCCM
  • Mobile device support
  • Sophos AV
  • Backup software and hardware, in particular Arcserve Backup Solutions

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