IT Support Specialist
1 week ago
We are seeking a skilled 2nd Line IT Support Technician to join our team at Ascend Consulting. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, troubleshooting complex technical issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- Provide 2nd line technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure
- Investigate and resolve software issues, including installation and configuration of new software
- Perform daily checks to ensure compliance with Cyber Essential Plus and ISO 27001 policies
- Support and install hardware, software, and mobile devices, and administer servers and infrastructure-based technology
- Minimum 1 year of experience in a similar role
- Fantastic user management soft skills
- Windows 10, MS Server 2019/2022, MS Office 365
- Active Directory/Entra ID & Group Policy administration
- IP networking & telephony, DNS, DHCP
- Server, network and desktop hardware
- Competitive salary, £30k - £32k depending on experience
- Stunning office location in rural Oxfordshire
- Part of a well-established team of technicians in a relaxed environment
- 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday
- Holiday purchase scheme
- Pension scheme
- On-site parking
- Free tea & coffee
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Woodstock, Oxfordshire, United Kingdom Ascend Consulting Full timeAbout the RoleWe are seeking a skilled 2nd Line IT Support Technician to join our team at Ascend Consulting. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, troubleshooting complex technical issues, and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide...
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Woodstock, Oxfordshire, United Kingdom Ascend Consulting Full timeAbout the RoleWe are seeking a skilled 2nd Line IT Support Technician to join our team at Ascend Consulting. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 2nd line technical support to clients...
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Woodstock, Oxfordshire, United Kingdom Ascend Consulting Full timeAbout the RoleWe are seeking a skilled 2nd Line IT Support Technician to join our team at Ascend Consulting. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide 2nd line technical support to clients...
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