IT Support Specialist

1 week ago


Woodstock, Oxfordshire, United Kingdom Ascend Consulting Full time
About the Role

We are seeking a skilled 2nd Line IT Support Technician to join our team at Ascend Consulting. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, troubleshooting complex technical issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide 2nd line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure
  • Investigate and resolve software issues, including installation and configuration of new software
  • Perform daily checks to ensure compliance with Cyber Essential Plus and ISO 27001 policies
  • Support and install hardware, software, and mobile devices, and administer servers and infrastructure-based technology
Requirements
  • Minimum 1 year of experience in a similar role
  • Fantastic user management soft skills
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy administration
  • IP networking & telephony, DNS, DHCP
  • Server, network and desktop hardware
What We Offer
  • Competitive salary, £30k - £32k depending on experience
  • Stunning office location in rural Oxfordshire
  • Part of a well-established team of technicians in a relaxed environment
  • 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee

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