Service Readiness Manager

4 days ago

Reading, Reading, United Kingdom Three Full time
Job Summary

We are seeking a highly skilled Service Readiness Manager to join our team at Three. As a key member of our operational team, you will be responsible for managing the delivery of Operational Service Readiness in support of technologies within the Core Network domain.

Key Responsibilities
  • Manage the delivery of Operational Service Readiness to ensure seamless transition into Target Operational model and steady state functions.
  • Apply ITIL Service Strategy and Design approach to operational services and ensure interoperability across all Three's services.
  • Develop and maintain Service Design framework to ensure effective set up and ongoing maintenance of Service Level Agreements (SLAs), Service definition schedules, Operating Level Agreements (OLAs), Security Compliance, and Operation Support System (OSS) inputs.
  • Drive partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance.
  • Own service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed.
Requirements
  • Clear experience of the domain with knowledge of technologies, frameworks, and standards and how to successfully apply these to drive incremental maturity improvements and outcomes.
  • Experience of managing service delivery in a multi-partner/vendor environment.
  • Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
  • Proven experience of driving operational excellence in an operational environment internally and across partner organisations.
  • The ability to bring thought leadership to the area, decompose problems, collaborate, deliver sound decision-making, and communicate effectively.
What We Offer
  • A competitive salary range starting at £59,120.
  • A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package and unlimited sim-card.
  • Free on-site car parking.
About Us

We are a diverse and inclusive company, and we value everybody for who they are and what they bring to the table. We are committed to equality in employment and growing a diverse workforce. We are a Disability Confident Committed Employer and welcome applications from candidates with disabilities.

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