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Service Readiness Manager
2 months ago
We are seeking a highly skilled Service Readiness Manager to join our team at Three. As a key member of our operational team, you will be responsible for ensuring the successful delivery of operational service readiness in support of technologies within the Core Network domain.
Key Responsibilities- Manage the delivery of operational service readiness, ensuring alignment with business objectives and operational strategies.
- Provide advice and support on operational requirements, assessments, and compliance of operational services for capabilities procured from partners.
- Develop and maintain local plans and integrate them into higher-level business plans, ensuring effective budget management and resource allocation.
- Work collaboratively with domain Service Readiness Managers to ensure an integrated end-to-end operations model and adherence to operational strategies and principles.
- Ensure effective transition into target operational models and steady-state functions, utilizing interim and strategic service model designs.
- Apply ITIL Service Strategy and Design approach to operational services, ensuring interoperability across all Three services.
- Accountable for the production and adherence to the Service Design framework, ensuring effective setup and ongoing maintenance of service level agreements, service definitions, operating level agreements, security compliance, and operation support system inputs.
- Drive partner and internal teams to exploit technology, deploying high automation and orchestration to improve joint performance.
- Own service acceptance criteria, ensuring all risks are owned and mitigated to meet requirements, and that partners and internal teams are ready to operate changes to the service when deployed.
- Clear experience in the domain, with knowledge of technologies, frameworks, and standards, and the ability to successfully apply them to drive incremental maturity improvements and outcomes.
- Experience managing service delivery in a multi-partner/vendor environment.
- Experience driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and operate.
- Proven experience driving operational excellence in an operational environment, both internally and across partner organizations.
- The ability to bring thought leadership to the area, decompose problems, collaborate, deliver sound decision-making, and communicate effectively.
- Understanding of marketing-led/consumer brands and the importance of customer experience.
- An ability to work in a service-oriented environment and the importance of this in product development.
- Demonstrable experience driving security compliance to agreed standards as part of technology delivery quality gate approaches.
- Familiarity with best practice Service Management frameworks and security controls (e.g., ITIL, ISO 27001).
- Demonstrable understanding of operational processes and the utilization of operation support systems to achieve effective end-to-end Service Management Design.
- Relevant experience of RFQ, RFP evaluation, and contract definition in Service Management.
- Experience of Service Design in Core Network-specific domain technologies.
- Awareness and understanding of the Technology & Operations vision and strategy.
- A competitive salary range starting at £59,120, with the exact salary differing by job and experience.
- A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
- Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
- 28 days annual leave + 8 bank holidays + 3 personal days annually, increasing with length of service.
- Private medical insurance, life assurance, and income protection.
- Free mobile phone package and unlimited sim-card.
- Free on-site car parking.
- Plus lots more, including wellbeing and learning & development benefits.
We are a diverse and inclusive bunch, and it's essential you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status, and we want our teams to reflect this.
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
