Service Readiness Manager

3 weeks ago

Reading, Reading, United Kingdom Three Full time

Job Summary

This role is responsible for managing the delivery of Operational Service Readiness in support of technologies within the Core Network domain. The successful candidate will provide advice and support on operational requirements, assessments, and compliance of operational services for capabilities that are procured from partners.

Key Responsibilities

  • Develop local plans and integrate them into higher-level business plans, managing within budget constraints.
  • Work alongside other domain Service Readiness Managers to ensure an integrated E2E Ops Model and adherence to E2E operational strategies and principles.
  • Ensure effective transition into Target Operational model and steady-state functions using Interim and strategic service model designs.
  • Apply ITIL Service Strategy and Design approach to operational services and ensure interoperability across all Three services.
  • Accountable for the production and adherence to the Service Design framework to ensure effective setup and ongoing maintenance of Service Level Agreements (SLAs), Service definition schedules, Operating Level Agreements (OLAs), Security Compliance, Operation Support System (OSS) inputs, Service Catalogue, Configuration Management baseline, Service Support Manuals, and Policy Management frameworks.
  • Drive partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance.
  • Own service acceptance criteria and ensure all risks are owned and mitigated to meet requirements, and that partners and internal teams are ready to operate changes to the service when it has been deployed.

Requirements

  • Clear experience of the domain with knowledge of technologies, frameworks, and standards and how to successfully apply these through improvement roadmaps to drive incremental maturity improvements and outcomes.
  • Experience of managing service delivery in a multi-partner/vendor environment.
  • Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
  • Proven experience of driving operational excellence in an operational environment internally and across partner organisations.
  • The ability to bring thought leadership to the area, decompose problems, collaborate, deliver sound decision-making, and communicate effectively.
  • Understanding of marketing-led/consumer brands and the importance of customer experience.
  • An ability to work in a service-oriented environment and the importance of this in product development. Will understand the end-to-end workings of the business and the impact of key trading and operational decisions.
  • Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.
  • Familiar with best practice Service Management frameworks and security controls (e.g. ITIL, ISO27001).
  • Demonstrable understanding of Operational process and utilisation of OSS to achieve effective end-to-end Service Management Design.
  • Relevant experience of RFQ, RFP evaluation, and contract definition in Service Management.
  • Experience of Service Design in Core Network-specific domain technologies.
  • Awareness and understanding of the Technology & Operations vision and strategy.

What We Offer

  • A competitive salary range starting at £59,120, with the exact salary differing by job and experience.
  • A car allowance, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, increasing with length of service.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package and unlimited sim-card.
  • Free on-site car parking.
  • Plus lots more, including wellbeing and learning & development benefits.

About Us

We're a diverse and inclusive bunch, and it's essential you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We're committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status, and we want our teams to reflect this.

We're a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

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