Education Technology Support Engineer

16 hours ago


Exeter, Devon, United Kingdom RM Education Full time

Role Summary

We're seeking a highly skilled IT Support Engineer to join our onsite services team. As a key member of the team, you'll be responsible for delivering exceptional technical support to our education users, maintaining and supporting desktop and mobile devices, and reporting service issues to the service desk.

About Us

R.M Education is a leading provider of education technology solutions, committed to enhancing educational outcomes worldwide. Our vision is to empower educators and learners through innovative technologies and customer-centric solutions.

Key Responsibilities

  1. Assist the service desk with the delivery of our managed support service.
  2. Provide technical assistance to school-based users and report service issues.
  3. Maintain and support desktop and mobile devices, including laptops, Chromebooks, and tablets.
  4. Develop and implement image build and deploy tools for Microsoft and Apple devices.
  5. Collaborate with colleagues to achieve service desk targets and enhance customer satisfaction.

What We Offer

R.M Education offers a competitive salary of £30,000 - £35,000 per annum, plus benefits, including private medical healthcare, life assurance, and a Group Personal Pension Plan. You'll also have access to a performance-related bonus scheme and opportunities for career progression and personal development.



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