Customer Support Specialist

3 weeks ago


Exeter, Devon, United Kingdom Dealerweb - Eight Technology Ltd. Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Dealerweb, a leading technology company. The successful candidate will be responsible for providing top-notch support to customers via phone and remote platforms.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work well in a fast-paced environment. A passion for technology and problem-solving is essential, as well as a positive attitude and strong organizational skills.

This role involves managing incoming cases, liaising with internal stakeholders, and escalating tickets to senior engineers when necessary. The successful candidate will also be responsible for conducting thorough diagnostics, ensuring faults are progressed and cleared within SLA, and maintaining product and system knowledge to assist with first-time call resolution.

Key Responsibilities:
  1. Provide exceptional customer support via phone and remote platforms
  2. Liaise with internal stakeholders, including development and account management teams
  3. Manage and escalate tickets as required, ensuring prompt resolutions for customers
  4. Conduct thorough diagnostics and maintain product and system knowledge
Benefits:
  • Competitive salary: £35,000 - £45,000 per annum
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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