Customer Relations Team Lead

3 weeks ago


Hounslow, Greater London, United Kingdom British Airways Full time

A career without limits at British Airways means you will be part of a world-class team that connects Britain with the globe and vice versa.

We take great pride in providing an unparalleled customer experience, and our employees are the driving force behind this success.

As Customer Operations Manager at Terminal 5, you will lead a team to deliver a safe, punctual, and world-class operation. Your leadership will champion high engagement levels by creating an empowering work environment where colleagues are recognised for their contributions.

The estimated annual salary for this position is around £70,000-£90,000, depending on experience.

You will relish challenges, find motivation in empowering a large team of customer colleagues, and be dedicated to unlocking their full potential to deliver exceptional customer satisfaction and operational performance.

This role involves shift-based work to cover 365 days of operation.


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