Quality Assurance Specialist

3 weeks ago


East Kilbride, South Lanarkshire, United Kingdom Finsbury Food Group Full time
Technical Customer Services Role

We are seeking a skilled Technical Customer Services professional to join our team at Finsbury Food Group in Cardiff.

Key Responsibilities:
  • Process and investigate customer complaints in a timely and efficient manner
  • Communicate with customers to obtain further details and retrieve foreign body samples as necessary
  • Monitor and chase outstanding investigations to close out complaints within set timeframes
  • Provide customers with holding letters and updates on the status of their complaints
  • Upload sales data into Ideagen/QADEX to generate CPMU information and trending
Requirements:
  • Excellent communication and written skills
  • Computer literacy, including Excel and spreadsheet skills
  • Ability to work independently or as part of a team
  • Good time management skills and attention to detail
  • Methodical approach to managing workload

Finsbury Food Group is a leading speciality bakery manufacturer, and we are committed to providing our customers with the highest level of service and quality. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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