Quality Assurance Specialist
2 weeks ago
We are seeking a skilled Technical Customer Services professional to join our team at Finsbury Food Group in Cardiff.
Key Responsibilities:
- Process and investigate customer complaints in a timely and efficient manner
- Communicate with customers to obtain further details and retrieve foreign body samples as necessary
- Monitor and chase outstanding investigations to close out complaints within set timeframes
- Provide customers with holding letters and updates on the status of their complaints
- Upload sales data into Ideagen/QADEX to generate CPMU information and trending
Requirements:
- Excellent communication and written skills
- Computer literacy, including Excel and spreadsheet skills
- Ability to work independently or as part of a team
- Good time management skills and attention to detail
- Methodical approach to managing workload
About Finsbury Food Group:
We are a leading speciality bakery manufacturer, committed to raising quality and efficiency standards and building long-term relationships with major multiple retailers and the foodservice channel.
What We Offer:
Opportunities for growth and long-term career development, a friendly and engaging team environment, and the chance to work with a leading company in the UK's bakery industry.
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