Night Receptionist Associate
3 weeks ago
We are seeking an experienced Night Receptionist to join our team in Manchester, United Kingdom. As a key member of our front office staff, you will provide exceptional service to our guests during overnight hours.
Job OverviewThe successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, and processing walk-in reservations. You will also respond to guest inquiries, resolve issues, and address complaints promptly and professionally.
Key Responsibilities- Welcome guests and handle check-ins and check-outs during night hours
- Process walk-in reservations and manage bookings via phone and email
- Respond to guest inquiries, resolve issues, and address complaints promptly and professionally
- Answer phone calls and direct them appropriately
- Perform end-of-day system closures and associated administrative tasks
- Conduct regular security rounds to ensure the safety of guests and the property
- Support and conduct night audit procedures using the hotel management system
- Generate and review nightly reports
- Make critical decisions regarding guest and building safety during night shifts
- Collaborate with other departments to ensure seamless guest experiences
This role requires excellent communication and interpersonal skills, as well as strong problem-solving abilities. You will work closely with other departments to ensure a high level of customer satisfaction.
What We Offer- A competitive salary of £25,000 - £35,000 per annum
- Complimentary use of our leisure facilities
- Complimentary meals on-site in our staff restaurant
- City Centre parking
- 50% discount on Accor F&B outlets nationwide
- Training and Development Opportunities
- The Global Accor Network of over 500,000 Heartists
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