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German Speaking Technical Support Specialist
2 months ago
Location: Slough
Salary: £26,000 - £34,000 per annum
Contract: Permanent, Full-time
Hours: 7am – 3pm, Monday to Friday
About the RoleWe are seeking a German-speaking Technical Support Specialist to join our client's team in Slough. This is an exciting opportunity to work in a dynamic environment, providing vital technical support to our client's employees.
Key Responsibilities:
- Provide Level 1 remote and occasional desk-side technical support.
- Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
- Liaise with 3rd party support providers to escalate and resolve support queries as needed.
- Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.
Essential:
- Fluency in German is essential.
- Previous technical support experience.
