Field Service Engineer

1 month ago

Sowerby Bridge, United Kingdom Boxford Full time
About the Role

We are seeking an experienced and skilled Field Service Engineer to join our team at Boxford. As a Field Service Engineer, you will be responsible for installing, commissioning, providing training on, and servicing and repairing our range of Laser Cutters, Laser Engravers, and CNC machine tools at customer sites throughout the UK.

Key Responsibilities
  • Install and commission new equipment at customer sites
  • Provide training to customers on the safe and effective use of our equipment
  • Service and repair equipment as required
  • Work independently and as part of a team to achieve customer satisfaction
  • Develop and maintain strong relationships with customers
  • Stay up-to-date with new technologies and advancements in the field
Requirements
  • Previous experience as a Laser Cutter and/or Engraver Installation/Service Engineer and Trainer
  • Recognised electrical qualification
  • Good customer-facing skills
  • Sound computer knowledge
  • Ability to work independently and as part of a team
  • High degree of electrical and mechanical fault-finding skills at component level
What We Offer
  • Permanent role
  • In-depth product-specific training
  • Laptop and smartphone
  • Sociable working week
  • Opportunity to work with a wide range of machinery and clients
  • Employee profit share scheme
  • Auto-enrolment pension scheme
Working Arrangements

This is a predominantly field-based role, with the majority of your time spent working at customer sites. You will be required to commute to the factory using your own transport and then take a van with equipment to install as required. You will be away from home on average 2-3 nights a week, and will need to commute 1-2 days per week to the factory.

You will be provided with a van and equipment to perform your duties, and will be expected to maintain a high level of professionalism and customer service at all times.

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