SEND Passenger Assistant

3 weeks ago

Redhill, Surrey, United Kingdom EMED Group Full time

We are seeking a skilled and compassionate SEND Passenger Assistant to join our Healthcare transportation team in Surrey. As a key member of our team, you will play a vital role in supporting children with special educational needs during transport, ensuring their safety and well-being.

Your responsibilities will include:

  • Assisting children with special educational needs during transport, providing a safe and supportive environment.
  • Driving carefully and considerately to safely transport children to and from their place of education.
  • Supporting children in boarding and alighting from the vehicle, providing any necessary physical assistance.
  • Maintaining a calm and positive environment during transport, addressing any behavioural or emotional needs that may arise.
  • Communicating effectively with parents, caregivers, and school staff regarding transportation arrangements.
  • Ensuring all safety protocols are followed, including the use of seat belts and appropriate seating arrangements.
  • Familiar with safeguarding policies.
  • Reporting any incidents or concerns promptly to your line Manager/Operations Manager.
  • Assisting in maintaining cleanliness of the vehicle.

As a SEND Passenger Assistant, you will have the opportunity to make a positive impact on the lives of children and their families. If you are passionate about supporting your local community and enjoy engaging with new people, this could be the role for you.

We offer a range of benefits, including:

  • Life Assurance – providing colleagues and their family financial peace of mind and protection.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service.
  • Values-based Internal Recognition Scheme with financial reward.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).

To be successful in this role, you will need:

  • A full UK driving licence with no more than three penalty points.
  • To pass a DVLA D4 Medical.
  • To obtain and hold a PHV Licence.
  • To deliver excellent customer service.
  • To display a calm, considerate and careful driver behaviour.
  • To be an effective and confident communicator.
  • To naturally demonstrate team collaboration.
  • An Enhanced DBS check is required for all successful candidates, which is fully funded by EMED Group.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview.

Our Values

Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The EMED Group is the largest Patient Transport and Care Partner to the NHS, with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

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