SEND Passenger Assistant

4 weeks ago

Redhill, Surrey, United Kingdom EMED Group Full time

Are you passionate about supporting your local community and making a positive impact on the lives of children with special educational needs?

We have an exciting opportunity for a SEND Passenger Assistant to join our team at EMED Group, a leading provider of patient transport and care services.

As a SEND Passenger Assistant, you will play a vital role in ensuring the safe and comfortable transportation of children with special educational needs to and from healthcare facilities, schools, and other learning hubs.

Your key responsibilities will include:

  • Assisting children with special educational needs during transport to ensure their safety and well-being.
  • Driving carefully and considerately to safely transport children to and from their place of education.
  • Supporting children in boarding and alighting from the vehicle, providing any necessary physical assistance.
  • Maintaining a calm and positive environment during transport, addressing any behavioural or emotional needs that may arise.
  • Communicating effectively with parents, caregivers, and school staff regarding transportation arrangements.
  • Ensuring all safety protocols are followed, including the use of seat belts and appropriate seating arrangements.
  • Familiar with the safeguarding policies.
  • Reporting any incidents or concerns promptly to your line Manager/Operations Manager.
  • Assisting in maintaining the cleanliness of the vehicle.

We offer a range of benefits, including:

  • Life Assurance – providing colleagues and their family financial peace of mind and protection.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service.
  • Values-based Internal Recognition Scheme with financial reward.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).

To be successful in this role, you will need:

  • A full UK driving licence with no more than three penalty points.
  • To pass a DVLA D4 Medical.
  • To obtain and hold a PHV Licence.
  • To deliver excellent customer service.
  • To display a calm, considerate and careful driver behaviour.
  • To be an effective and confident communicator.
  • To naturally demonstrate team collaboration.
  • An Enhanced DBS check is required for all successful candidates, which is fully funded by EMED Group.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview.

Our Values

Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The EMED Group is a leading provider of patient transport and care services, with a commitment to providing equal opportunities and an inclusive and safe working culture for all.

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