SEND Passenger Assistant

4 weeks ago

Redhill, Surrey, United Kingdom EMED Group Full time
Job Title: SEND Passenger Assistant

We are seeking a dedicated and compassionate SEND Passenger Assistant to join our team at EMED Group. As a key member of our healthcare transportation team, you will play a vital role in ensuring the safe and comfortable transportation of children with special educational needs.

Key Responsibilities:
  • Assist children with special educational needs during transport to ensure their safety and well-being.
  • Drive carefully and considerately to safely transport children to and from their place of education using our vehicles.
  • Support children in boarding and alighting from the vehicle, providing any necessary physical assistance.
  • Maintain a calm and positive environment during transport, addressing any behavioural or emotional needs that may arise.
  • Communicate effectively with parents, caregivers, and school staff regarding transportation arrangements.
  • Ensure all safety protocols are followed, including the use of seat belts and appropriate seating arrangements.
  • Familiar with safeguarding policies.
  • Report any incidents or concerns promptly to your line Manager/Operations Manager.
  • Assist in maintaining cleanliness of the vehicle.
Hours:
  • Part-time only - Up to 20 hours per week available.
  • Example shifts (these can vary depending on travel time) - 07:45-09:45 and 15:15-17:15.
  • Monday – Friday, term time only.
  • AM and/or PM shifts available.
  • No weekend work.
  • Flexitime.
What Benefits Can You Expect?
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter)
Requirements:
  • You will need a full UK driving licence with no more than three penalty points.
  • Pass a DVLA D4 Medical.
  • Obtain and hold a PHV Licence.
  • Deliver excellent customer service.
  • Display a calm, considerate and careful driver behaviour.
  • Be an effective and confident communicator.
  • Naturally demonstrate team collaboration.
  • An Enhanced DBS check is required for all successful candidates which is fully funded by EMED Group.
Our Values:

We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all. Our values are:

  • Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
  • Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
  • Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
  • Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

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