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Boutique Ambassador

2 months ago

London, Greater London, United Kingdom 360 Talent London Full time
Boutique Assistant Job Description

As a key member of our boutique team, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. This role requires a professional and courteous demeanor, with a focus on welcoming clients, managing wait times, and assisting Sales Associates.

Key Responsibilities:
  • Client Welcoming & Waiting Time Management
    • Welcome clients upon arrival and thank them warmly upon departure.
    • Manage client wait times through a dedicated app and guide clients to waiting areas.
    • Offer information and storytelling about the Maison and provide boutique tours to interested clients.
  • Sales Assistance
    • Fetch and return items for Sales Associates and discreetly assist with tasks during sales interactions.
    • Coordinate between Sales Associates and the Stock team, handle gift wrapping, and manage the packaging area.
    • Escort clients to the door upon departure and provide advice on fragrances and other boutique items when needed.
  • Non-Value Goods & Stockroom Management
    • Order non-value goods and supplies essential for sales, stock, and hospitality.
    • Organize and optimize the stockroom (non-value items only) and receive deliveries of non-value goods and other necessary supplies.
  • Boutique Environment Management
    • Maintain an impeccable boutique environment at all times, including housekeeping duties.
    • Ensure appropriate background music and olfactory atmosphere within the boutique.
    • Ensure windows, counters, and boutique areas are in pristine condition.
  • Daily Boutique Operations
    • Adhere to all Maison, group, and boutique policies, procedures, and guidelines.
    • Participate in boutique inventories and price labeling, assist with opening and closing operations, and help implement visual merchandising guidelines.
    • Maintain strong communication and take the initiative in addressing tasks, showing flexibility, availability, and a strong team spirit in the workplace.
Requirements:
  • Excellent client service and communication skills.
  • Ability to take initiative and be proactive in daily tasks.
  • Strong organizational skills for stockroom management and boutique operations.
  • Ability to work flexibly and as part of a team.

This is an excellent opportunity to join a boutique recruitment firm specializing in the high-end retail & ecommerce sector and contribute to delivering a luxurious and memorable experience for each of our clients.