Senior Billing Operations Manager
2 months ago
Deliveroo is seeking a highly skilled Senior Billing Operations Manager to join our team in London. As a key member of our Billing function, you will be responsible for overseeing the daily, weekly, and monthly responsibilities of our Billing Specialists.
Key Responsibilities:
- Supervise and assist with complex customer billing queries and disputes, working closely with business stakeholders to ensure prompt resolution.
- Continually review customer accounts to ensure cash is allocated and address any issues with customers and relevant account managers.
- Maintain customer data in our ERP system and assist with special projects and liaise with internal stakeholders.
- Provide cover for the Billing and Transactions Manager in their absence.
Requirements:
- Strong understanding of the AR process, with a minimum of 3 years' experience in an Accounts Receivable/Billing role or Credit Control position.
- Strong systems experience, including MS Office, with advanced proficiency in Word and Excel.
- Experience with systems such as Netsuite, Looker, and Salesforce.
About Deliveroo:
Deliveroo is transforming the way people shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are committed to diversity and believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
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