Senior Manager, Billing Operations

1 month ago


London, Greater London, United Kingdom GOODWIN Full time
About the Role

We are seeking a highly skilled Senior Manager to lead our Billing and Collections team in our UK offices. As a key member of our Global Operations Team, you will be responsible for shaping the billing and collection strategy, ensuring alignment with the Firm's objectives.

Key Responsibilities
  • Monitor and review key performance metrics for the billing and collection organisation.
  • Establish and maintain protocols and procedures for timely, complete, and accurate client invoicing.
  • Track and minimise revenue loss resulting from ineffective billing or collection processes.
  • Seek process and technology enhancements to boost productivity and improve departmental services.
  • Ensure continuous compliance with the Firm's financial policies.
  • Proactively engage with senior leadership and attorneys to ensure billing services meet and exceed expectations.
  • Collaborate with the global Billing & Collections leadership team to establish short and long-term projects.
  • Identify critical business challenges and partner with financial systems management for process improvements and technology solutions.
  • Provide leadership, coaching, and guidance to team members.
  • Work with the Managing Director/Director of Billing & Collections to meet monthly billing and revenue collection targets.
  • Provide relevant reporting on billing and collection data.
Requirements
  • Effective communication and customer service skills.
  • Strong business awareness and financial acumen.
  • Collaborative attitude and ability to work in a fast-paced environment.
  • Ability to handle high volumes of tasks while maintaining attention to detail and prioritizing effectively.
  • Proficiency in MS Office, particularly Excel.
  • Familiarity with Aderant, Elite, or other professional services billing/collections systems.
About Goodwin

Goodwin Procter LLP is an equal opportunity employer. We consider applicants for employment and make employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

We are a disability-inclusive employer and welcome applications from candidates with disabilities. If you require any disability-related adjustments during the interview process, please contact us.



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