IT Service Delivery Manager

3 days ago


Fulham, Greater London, United Kingdom Eeze Full time
Job Overview

The Eeze Entertainment UK Limited is a rapidly expanding iGaming company, specializing in developing and delivering cutting-edge online gaming and Live Casino solutions. Our mission is to lead the future of the iGaming industry by creating user-centric products that redefine the digital entertainment landscape.

We are seeking an exceptional IT Service Delivery Manager to oversee the daily operations of our IT Service Desk. This role will be responsible for managing a team of IT Support Engineers globally, providing technical support, troubleshooting, and ensuring that service requests and incidents are resolved efficiently and within agreed-upon service level agreements (SLAs).

Main Responsibilities
  • Team Leadership & Management: Lead and manage a team of IT Support Engineers, ensuring timely and effective resolution of support tickets and incidents.
  • Service Desk Operations: Oversee the day-to-day operations of the service desk, ensuring all incidents and service requests are logged, tracked, and resolved within SLAs.
  • Project Management: Lead and manage IT projects aimed at improving service desk operations, including process optimizations, new technology implementations, and tool upgrades.
Requirements
  • A minimum of 3-5 years of experience in a technical support or service desk role, with at least 1-2 years in a leadership or supervisory capacity.
  • Proven experience in managing IT projects, from initiation to successful completion, with a strong understanding of project management principles and methodologies.
  • Experience with IT service management (ITSM).

Estimated Salary: £55,000 - £70,000 per annum, depending on experience and qualifications. The successful candidate will have excellent leadership and team management skills, with the ability to mentor, motivate, and develop a team. Strong project management skills, including defining scope, planning, execution, and monitoring of IT-related projects, are essential. Exceptional customer service skills, with a focus on delivering a positive user experience, are also required.



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