Service Desk Operations Specialist

7 days ago


Fulham, Greater London, United Kingdom Eeze Full time
About the Role

The Technical Support Lead will be responsible for overseeing the technical aspects of our IT Service Desk, working closely with our IT teams to resolve technical issues and improve service delivery. This role requires a strong technical background, with experience in desktop, network, and software troubleshooting, as well as excellent leadership and communication skills.

Main Responsibilities
  • Technical Support: Provide technical support and guidance to IT Support Engineers, ensuring timely and effective resolution of support tickets and incidents.
  • Process Improvement: Develop and implement processes to improve the efficiency and effectiveness of the service desk, ensuring that service levels and user expectations are consistently met.
  • Collaboration: Collaborate with other IT teams to ensure seamless service delivery, acting as a point of contact for any service desk-related issues or escalations.
Requirements
  • A minimum of 3-5 years of experience in a technical support or service desk role, with a strong technical background in desktop, network, and software troubleshooting.
  • Experience with IT service management (ITSM) and project management principles and methodologies.
  • Excellent leadership and communication skills, with the ability to mentor, motivate, and develop a team.

Estimated Salary: £50,000 - £65,000 per annum, depending on experience and qualifications. The successful candidate will have a strong technical background, with experience in technical support, process improvement, and collaboration. Excellent leadership and communication skills are essential for this role, as well as a commitment to delivering high-quality service to our customers.



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