Service Desk and IT Project Manager

3 days ago

Fulham, Greater London, United Kingdom Eeze Full time

About the Role

We are seeking an experienced Service Desk and IT Project Manager to join our team. As the successful candidate, you will be responsible for overseeing the daily operations of our IT Service Desk, managing a team of IT Support Engineers, and leading IT projects aimed at improving service desk operations.

Main Responsibilities

  • Manage a team of IT Support Engineers, ensuring timely and effective resolution of support tickets and incidents.
  • Monitor team performance, providing coaching and feedback to enhance service delivery and team morale.
  • Conduct regular one-to-one meetings and team training sessions to ensure skill development and operational excellence.
  • Ensure the support team is adequately staffed, managing schedules and work assignments.
  • Oversee the day-to-day operations of the service desk, ensuring all incidents and service requests are logged, tracked, and resolved within SLAs.
  • Troubleshoot hardware, software, and network issues, offering guidance to engineers and resolving more complex problems as needed.
  • Escalate unresolved technical issues to appropriate support teams or vendors, ensuring follow-up and resolution.
  • Lead and manage IT projects aimed at improving service desk operations, including process optimizations, new technology implementations, and tool upgrades.
  • Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
  • Coordinate cross-functional teams and resources to ensure successful project execution.
  • Monitor and report on project progress, ensuring milestones are met on time and within budget.
  • Identify and mitigate risks, adjusting project plans as necessary to achieve objectives.
  • Maintain project documentation and ensure proper handover of completed projects to operational teams.

Requirements

To be successful in this role, you will need:

  • A minimum of 3-5 years of experience in a technical support or service desk role, with at least 1-2 years in a leadership or supervisory capacity.
  • Proven experience in managing IT projects, from initiation to successful completion, with a strong understanding of project management principles and methodologies.
  • Experience with IT service management (ITSM).
  • Strong technical knowledge of desktop, network, and software troubleshooting.
  • Strong technical knowledge of the Microsoft Stack (Azure, Intune, AD, Defender, Exchange, M365).
  • Excellent leadership and team management skills, with the ability to mentor, motivate, and develop a team.
  • Strong project management skills, including defining scope, planning, execution, and monitoring of IT-related projects.
  • Exceptional customer service skills, with a focus on delivering a positive user experience.
  • ITIL Foundation certification or higher.
  • Project Management Professional (PMP) or similar project management certification.
  • CompTIA A+, Network+, or similar technical certifications.

Salary and Benefits

The estimated salary for this role is £60,000 per annum, depending on experience. We also offer a competitive benefits package and opportunities for professional growth and development.

],

  • Service Desk Operations Specialist

    7 days ago

    Fulham, Greater London, United Kingdom Eeze Full time

    About the RoleThe Technical Support Lead will be responsible for overseeing the technical aspects of our IT Service Desk, working closely with our IT teams to resolve technical issues and improve service delivery. This role requires a strong technical background, with experience in desktop, network, and software troubleshooting, as well as excellent...

  • IT Service Delivery Manager

    6 days ago

    Fulham, Greater London, United Kingdom Eeze Full time

    Job OverviewThe Eeze Entertainment UK Limited is a rapidly expanding iGaming company, specializing in developing and delivering cutting-edge online gaming and Live Casino solutions. Our mission is to lead the future of the iGaming industry by creating user-centric products that redefine the digital entertainment landscape.We are seeking an exceptional IT...

  • Technical Support Team Lead

    2 days ago

    Fulham, Greater London, United Kingdom Eeze Full time

    About UsEeze Entertainment UK Limited is a rapidly expanding iGaming company, specializing in developing and delivering cutting-edge online gaming and Live Casino solutions. Our mission is to lead the future of the iGaming industry by creating user-centric products that redefine the digital entertainment landscape.Job DescriptionWe are seeking a highly...

  • Technical Support Lead

    7 days ago

    Fulham, Greater London, United Kingdom Eeze Full time

    About UsEeze Entertainment UK Limited is a dynamic and innovative company, constantly pushing the boundaries of the iGaming industry. We are committed to creating a positive and inclusive work environment, where our employees can grow and develop their careers.Job DescriptionThe Service Desk Operations Specialist will play a key role in ensuring the smooth...

  • Professional Project Manager

    3 days ago

    Fulham, Greater London, United Kingdom Pinnacle Recruitment Ltd Full time

    At Pinnacle Recruitment Ltd, we are seeking a highly skilled Senior Employer's Agent to join our team. As a key member of our EA team, you will be responsible for managing multiple residential projects from inception to completion.The ideal candidate will have extensive experience in project management, building surveying, or quantity surveying, with a...

  • Fulham Project Manager

    1 week ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £75,000 - £95,000

    Fulham Project Management OpportunityWe are seeking a talented Fulham Project Manager to join our team at beBee Professionals. In this role, you will be responsible for managing complex projects from start to finish and delivering them on time, within scope, and on budget.The ideal candidate will have a proven track record of project management and...

  • Senior Project Manager

    3 months ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £75,000 - £95,000

    Senior Project ManagerWe are seeking a highly skilled Senior Project Manager to lead complex projects in Fulham, United Kingdom. As a key member of our team, you will oversee the planning, execution, and completion of high-profile projects, ensuring they are delivered on time, within scope, and on budget.Key Responsibilities:Manage the full lifecycle of...

  • Senior Project Manager

    6 days ago

    Fulham, Greater London, United Kingdom Pertemps London Full time

    Pertemps London is seeking a highly skilled Senior Project Manager to lead our Capital Projects, Climate Change and Transport department. The estimated salary for this role is £60,000 - £80,000 per annum.**Role Overview:** We are delighted to announce an exciting opportunity for a Senior Project Manager within the Capital Projects, Climate Change and...

  • Project Delivery Manager

    7 days ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £75,000 - £95,000

    BeBee Professionals is seeking a highly motivated Project Delivery Manager to lead complex projects in Fulham, United Kingdom. The estimated annual salary for this role is £65,000 - £85,000.Project Overview:Scope and ObjectivesThis project involves the planning, execution, and delivery of multiple projects across various industries. As a Project Delivery...

  • Construction Project Manager

    1 week ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £55,000 - £75,000

    Senior Quantity Surveyor Job OverviewWe are seeking a seasoned Senior Quantity Surveyor to join our construction team in Fulham, United Kingdom. The ideal candidate will have a proven track record in managing cost estimation, procurement, and contract negotiation, ensuring project financial efficiency and compliance with industry standards.Key...

  • Project Management Specialist

    7 days ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £75,000 - £95,000

    We are looking for a skilled Project Management Specialist to join our team at BeBee Professionals in Fulham, United Kingdom. This role comes with an estimated annual salary of £55,000 - £75,000.About the Role:Job DescriptionThis is an exciting opportunity for a seasoned Project Manager to take on a challenging role and drive business growth. As a key...

  • Construction Project Manager

    1 week ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Job DescriptionWe are seeking a skilled Construction Project Manager to oversee our construction projects in Fulham, United Kingdom. The successful candidate will ensure that the project is completed on time and within budget.Key ResponsibilitiesManage day-to-day site operations to ensure all work is carried out safely and efficiently.Oversee subcontractors...

  • Construction Project Manager

    2 months ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a skilled Construction Project Manager to oversee our construction projects in the UK. The ideal candidate will have experience in managing day-to-day site operations, ensuring all work is carried out safely and efficiently.Key Responsibilities:Manage site staff and subcontractors to ensure project deadlines are met.Liaise with project...

  • Residential Project Manager

    1 month ago

    Fulham, Greater London, United Kingdom Pinnacle Recruitment Ltd Full time

    Job Title: Residential Project ManagerA leading developer in the construction industry is looking for a skilled and experienced Residential Project Manager to join their team. This is an excellent opportunity for an individual seeking career progression and a good work-life balance.The successful candidate will have experience in residential heritage and new...

  • Construction Project Manager

    3 weeks ago

    Fulham, Greater London, United Kingdom CV-Library Full time

    Job Title: Construction Project ManagerWe are seeking a highly motivated Construction Project Manager to oversee the recladding package on a large residential building in London. The project involves the replacement of non-compliant cladding materials across 6 blocks.This is a logistically challenging site close to a busy railway line and several other large...

  • Construction Project Manager

    2 weeks ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    BeBee Professionals, based in London, is seeking a highly skilled Construction Project Manager to lead the financial and contractual aspects of our construction projects. In this role, you will play a crucial part in managing costs, ensuring that budgets are met, and delivering successful projects on time.Key Responsibilities:Estimate costs for construction...

  • Senior Project Manager

    2 months ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £75,000 - £95,000

    We are seeking a highly skilled Senior Project Manager to lead complex projects in Fulham, United Kingdom. The successful candidate will oversee the planning, execution, and completion of high-profile projects, ensuring they are delivered on time, within scope, and on budget.Key Responsibilities:Manage the full lifecycle of projects from initiation to...

  • Construction Project Manager

    2 weeks ago

    Fulham, Greater London, United Kingdom cormac & co. Full time

    About the Job:We are seeking an experienced Senior Site Manager to lead a large-scale refurbishment project in London. This is an excellent opportunity to work with a contractor that values excellence and collaboration, and has a diverse project portfolio in the UK construction industry.The ideal candidate will have a strong background in managing...

  • Team Lead

    1 week ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Key ResponsibilitiesThe Team Lead - Project Management will be responsible for overseeing and guiding our project teams at beBee Professionals in Fulham, ensuring timely and successful delivery of diverse projects across multiple departments.What You Will AchieveDevelop and implement effective project management strategies.Coordinate internal resources and...

  • Project Supervisor

    3 months ago

    Fulham, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Project Manager Job DescriptionbeBee Professionals is seeking a skilled Project Manager to oversee and guide our project teams. The successful candidate will be responsible for managing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and execute project plans, ensuring strict deadlines and...