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Pensions Complaints Resolution Specialist

2 months ago

Stirling, Stirling, United Kingdom Sanderson Full time

Job Title: Pensions Complaints Handler

Company: Sanderson

Location: Fully Remote

Job Type: Contract

Industry: Finance, Pensions

Job Description:

We are seeking a skilled professional to join our financial services team at Sanderson. As a Pensions Complaints Handler, you will be responsible for resolving customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

  • Handle complaints received from customers in a professional manner.
  • Communicate promptly and politely with customers to ensure their concerns are addressed.
  • Clarify and agree on complaints with customers to ensure full understanding.

Requirements:

  • Proven experience in handling complaints within a financial services organization.
  • Expertise in dealing with difficult situations in a professional manner.
  • Strong letter-writing skills.
  • Experience in remediation and calculations.
  • In-depth knowledge of pensions and/or investment products.
  • Ability to meet individual output and quality metrics.

What We Offer:

  • A contract role via an umbrella company.