IT Infrastructure Specialist
4 weeks ago
Job Summary
We are seeking a skilled and proactive IT Support Technician to work with one of the most prestigious colleges in Cambridge. The ideal candidate will provide technical assistance and support to the college, being a key part of the business.
Duties
- To provide an excellent level of 1st and 2nd line support to the college's IT systems and infrastructure.
- To monitor, maintain, test and troubleshoot key business systems, desktop software, desktop hardware and telephony.
- To be responsible for the implementation, integrity, security, and operation of the College desktop IT infrastructure.
- To contribute to technical projects involving desktop systems, and key business systems.
- To identify opportunities for service and systems improvement, and plan workload to facilitate these.
- To specify, develop and maintain accurate and up-to-date system documentation for the College's IT systems and procedures.
- To collaborate with, co-ordinate and develop strong working relationships with outside agencies, such as University Information Services and external project partners.
Qualifications
- Experience supporting a Microsoft desktop infrastructure is essential.
- Knowledge of Microsoft 365, Entra, and associated applications and tools is also essential.
- Experience as part of a professional IT support team is required.
- Experience of IT incident, change and problem management is highly desirable.
- Experience of using a service management tool is also desirable.
- Experience administering VOIP phone systems is desirable.
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in IT Support.
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