Customer Experience Champion

2 days ago


Blackpool, Blackpool, United Kingdom Redefined Ltd Full time
About Us

Redefined Ltd is a leading provider of entertainment services, operating several casinos across the UK. Our mission is to deliver exceptional customer experiences and create memorable moments for our guests.

We are committed to providing a safe and enjoyable environment for our customers, and we take pride in our reputation as a responsible and reliable operator.

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding service and creating unforgettable experiences.

Key Responsibilities:

  1. Deliver exceptional customer experiences and create a welcoming atmosphere for electronic gaming customers.
  2. Work closely with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
  3. Stay up-to-date with the latest developments in electronic gaming and online offers to enhance customer experiences.
  4. Ensure compliance with all regulations, including alcohol licensing conditions and food safety standards.

Qualifications:

  • Experience in a hospitality role, preferably in electronic gaming or a similar industry.
  • Strong communication skills and the ability to build rapport with customers.
  • Positive attitude and a passion for delivering outstanding service.
  • Knowledge of electronic gaming and its various aspects.
  • Able to collaborate with the wider business and possess sound communication skills.

Benefits:

  • Estimated Salary: £18,000 - £22,000 per annum.
  • Minimum 24 hour per week contract with possibility of up to 40 hours.
  • Paid breaks.
  • 50% Off Food on Shift.
  • Free Sandwiches, toasties, and Drinks on shift.
  • 50% Off Food Friends and Family Discount.
  • Free meal for two people on your birthday and workiversary.
  • Great offers through our Rank Rewards Scheme.
  • 28 Days Holiday (Full time) Pro Rota.
  • Tronc Tips.


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