Customer Experience Associate
3 days ago
We are a leading automotive retailer, proud to offer a comprehensive range of services to our customers. As an Automotive Service Coordinator, you will play a vital role in our continued success by delivering exceptional customer experiences and supporting our team's goals.
What We Offer- Estimated Salary: £28,000 - £35,000 per annum
In addition to a competitive salary, we offer a generous benefits package, including 33 days' holiday allowance, private healthcare, and pension scheme. Our Simplyhealth plan provides 24/7 GP access and medical/dental treatment reimbursement, giving you peace of mind when it matters most.
You will work in a dynamic environment with opportunities for training and progression. Our team is committed to providing outstanding customer service, and we expect the same level of commitment from our colleagues.
Key Responsibilities- Handling customer service and vehicle repair requirements efficiently and professionally
- Controlling computer-based jobs, purchasing, and invoice processes
- Maintaining accurate customer records, including vehicle details and service histories
- Maintaining aftersales product knowledge and upselling where appropriate
- Updating the customer database accurately in real-time
- Passion for great customer service and resolving issues efficiently
- Computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills
- Good core administration skills
- Full UK driving licence
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Sales and Customer Experience Associate
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