Customer Experience Associate

3 days ago


Blackpool, Blackpool, United Kingdom Arnold Clark Group Full time
About Our Team

We are a leading automotive retailer, proud to offer a comprehensive range of services to our customers. As an Automotive Service Coordinator, you will play a vital role in our continued success by delivering exceptional customer experiences and supporting our team's goals.

What We Offer
  • Estimated Salary: £28,000 - £35,000 per annum

In addition to a competitive salary, we offer a generous benefits package, including 33 days' holiday allowance, private healthcare, and pension scheme. Our Simplyhealth plan provides 24/7 GP access and medical/dental treatment reimbursement, giving you peace of mind when it matters most.

You will work in a dynamic environment with opportunities for training and progression. Our team is committed to providing outstanding customer service, and we expect the same level of commitment from our colleagues.

Key Responsibilities
  • Handling customer service and vehicle repair requirements efficiently and professionally
  • Controlling computer-based jobs, purchasing, and invoice processes
  • Maintaining accurate customer records, including vehicle details and service histories
  • Maintaining aftersales product knowledge and upselling where appropriate
  • Updating the customer database accurately in real-time
Essential Skills
  • Passion for great customer service and resolving issues efficiently
  • Computer literacy and knowledge of IT systems and applications
  • Strong communication and influencing skills
  • Good core administration skills
  • Full UK driving licence


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